I found an old drive with a wallet file. What should I do first?+
Do not run the old software or copy the file around more than necessary, and never upload it anywhere. Make a copy, leave the original alone, and check the wallet's addresses on a block explorer if you know them. Then talk to us. Handling the file carelessly is the main avoidable way old wallets get damaged.
Can you tell me if there's anything in it before I pay?+
Yes, and we insist on it. The blockchain shows what a wallet's addresses hold regardless of whether the file will open, so we confirm there is a balance worth recovering before any work is quoted. We do not charge to open an empty wallet.
Is a 2011 wallet really still valid?+
Yes. Private keys do not expire. A key generated in 2011 controls its coins today exactly as it did then. The only obstacle is getting into the file that holds it, which is what this work is.
The file opens but asks for a password I don't remember. Can you still help?+
Yes. That becomes a password recovery problem on top of the file work. We extract only the material needed to test password candidates offline, so your funds are never exposed during the search, and older wallet formats are comparatively fast to work through.
My wallet.dat looks like gibberish in a text editor. Is it corrupted?+
Almost certainly not. A wallet.dat is a Berkeley DB binary file and is supposed to look like nonsense in a text editor. Opening it that way can actually damage it, which is why the file should only be handled with the correct tools on a copy.
Do you need my original wallet software or my old computer?+
No. The keys are inside the file itself, and we work from the file directly using format-appropriate tools. The original client, and the machine it ran on, are not required.
How is this different from the online "wallet.dat openers" I've seen?+
Anything asking you to upload your wallet.dat to a website is a scam, and a dangerous one, because that file is your funds. Legitimate recovery works from a copy on offline, air-gapped hardware, never on someone else's server.