My balance is zero after restoring. Have I been hacked?+
Almost certainly not. Check your original address on a block explorer first. If the coins are still sitting there, they have not moved, and the wallet is simply deriving a different branch of the address tree than the one holding your funds. This is the single most common case we see, and it is recoverable.
How can the same phrase show different balances in different wallets?+
Because one phrase generates a whole tree of addresses, and each wallet chooses which branch to show you. A phrase that looks empty in one app can be full in another simply because the second app scans the path your funds are actually on.
How many paths are there to check?+
The four standards, BIP-44, 49, 84, and 86, cover most modern wallets, but each has multiple account indices and change branches, and older software used non-standard layouts. We scan the standard space first, where most cases resolve, then widen to historical and application-specific paths if needed.
Can you recover coins I sent to the wrong network?+
Often, yes, where the same private key controls the address on both chains, as is the case across EVM-compatible networks. We confirm key control against the destination before quoting. Where the chains are genuinely incompatible, we tell you honestly rather than take the work on.
Do I need my original wallet software?+
No. The derivation is a property of the phrase and the standards, not the app. We can locate the correct path without the original software, and it often helps us identify which path to expect.
Is my crypto actually recoverable if this is a path issue?+
If the funds are visible on-chain at an address your phrase derives, then yes, this is one of the most reliably recoverable situations there is. The keys were never lost, the wallet was just looking in the wrong place.
